Sara Bittorf, Chief Brand Officer of Boston Market, goes undercover and struggles when taking orders, struggles to manage a busy, timed drive-thru window, is a bit slow when tasked with carving whole roasted chickens and makes the crucial decision to terminate an employee after he makes disparaging comments about the customers.
Season 4 Episode 9 of Undercover Boss resulted in a 1.90 rating in the 18-49 demographic.
s04e01 - Modell's Sporting Goods
s04e02 - Tilted Kilt
s04e03 - Cinnabon Inc.
s04e04 - Pacific Monarch Resorts
s04e05 - Postnet
s04e06 - Mood Media
s04e07 - Kampgrounds of America (KOA)
s04e08 - Moe's Southwest Grill
s04e09 - Boston Market
s04e10 - O'Neill Clothing
s04e11 - Squaw Valley
s04e12 - Fatburger
s04e13 - ADT
s04e14 - Retro Fitness
s04e15 - Orkin
s04e16 - Epic Employees
s04e17 - Epic Bosses
Undercover Boss is a new reality series that follows high level corporate executives as they slip anonymously into the lowest level jobs within their companies. Once undercover, they'll get their hands dirty with the rank and file, find out what their employees REALLY think of them and discover how smoothly their companies are REALLY run. In the process, these senior executives learn about themselves, the perception of their company and the spirit of their work force.