Diamond Resorts International CEO Stephen J. Cloobeck works undercover at his company.
Dwyer Group CEO Dina Dwyer-Owens works undercover at her service-industry company.
Kendall-Jackson Wine Estates president Rick Tigner works undercover at his company.
Rick Silva, President and CEO of Checkers & Rally's, one of the nation's largest fast food chains, serving more than two million hamburgers a week, travels to the front lines of his industry, where he's forced to make a drastic decision regarding one of his restaurants.
Bernt Bodal, CEO of American Seafoods, one of the largest seafood companies in the U.S., realizes that despite his past experience as a deckhand, he\'s not prepared to return to the back-breaking work and dangers involved in a day\'s work on a fishing vessel. Also, Bodal reaches his boiling point after being lowered into a piping-hot pit at a processing plant for a different undercover assignment.
Popeyes Louisiana Kitchen Chief Talent Officer Lynne Zappone works undercover at her restaurants.
Oriental Trading Company CEO Sam Taylor works undercover at his company.
Harlan Kent, President and CEO of Yankee Candle, the leading designer, manufacturer, wholesaler and retailer of premium scented candles, goes undercover where his customer service skills leave several co-workers questioning his true identity, and the Boss grows frustrated with one store's lack of curb appeal.
Mark King, President and CEO of TaylorMade Golf Company, the largest manufacturer of golf equipment and apparel in the world, is forced to break cover when an employee grows suspicious of her new trainee and the Boss grows concerned with a disjointed structure of command at one of his factories.
Budget Blinds CEO Chad Hallock works undercover at his window-coverings company.
Dan DiZio, CEO and Co-Founder of the Philly Pretzel Factory, which sells over 100 million pretzels a year throughout its 120 stores, is forced into action after one franchisee goes rogue, and the Boss is brought to tears when he realizes he let one of his franchise owners down.
Fastsigns International CEO Catherine Monson works undercover at her company.
MasTec CEO Jose Mas works undercover at his infrastructure-construction company.