East Hollywood Department of Motor Vehicles (DMV) driving examiner Colette pines for her coworker Noa while enduring teasing from colleagues Gregg, Vic and Ceci. Also, new manager Barb rallies the crew to save their branch from government shutdown.

When the insanity at the DMV causes a new hire to quit, Colette worries Noa will follow and tries to make things better despite colleague Gregg's advice. Meanwhile, employees and customers struggle through a sweltering L.A. day with a barely functional air conditioner.

Colette is tasked with giving Noa his driving test and Ceci helps Barb get camera-ready for her new manager portrait.

When Colette runs into an old friend at the DMV, she pretends to be a fellow customer rather than an employee in order to save face.

Gregg stands up for himself in the office after reaching his breaking point with a customer. Colette anonymously gives Noa the perfect gift after Ceci accuses her of only being kind for the credit.

Ceci encourages Colette to fight for Noa in an unorthodox way. Meanwhile, Barb tries to find out who is defacing DMV property with childishly inappropriate drawings.

Barb takes the team on a field trip to the rival North Hollywood branch to learn the secrets of their success. She begins to doubt herself after meeting their charismatic manager, Beau. Meanwhile, Gregg and Vic get in Colette's head that Noa prefers risk-takers.

Colette's effort to redirect holiday plans takes an unexpected turn when it lands her trapped in a car. Meanwhile, a surprising new friendship stirs up jealousy among the team.

At the Big Sac holiday party, Colette tries to impress Noa before his single "window" closes. Meanwhile, Barb's effort to save the East Hollywood DMV backfires when she accidentally tackles the director, but assistant Sally (Leslie Jones) steps in to help.