Returning to New York from a family vacation in Jamaica, the Stone family is separated when adult siblings Michaela and Ben, along with Ben's gravely ill son Cal are bumped to a later flight, while Ben's wife, daughter and parents fly ahead. When that later flight lands, the passengers are bewildered to discover that five and a half years have gone by. They attempt to reconnect with the loved ones who mourned their passing and moved on long ago, and try to make sense of a mystifying phenomenon steering them to act in ways they don't understand.
The passengers from Flight 828 find themselves under government scrutiny as they struggle to resume their lives. Michaela is forced to confront the fact that Jared is married to her once-best friend, while Ben tries to help a fellow passenger reconnect with his son. Cal is approached by an obsessive stranger, as Grace and Olive disagree on whether or not to reveal a devastating secret.
Ben and Michaela investigate a shocking hug in fear that it's connected to Flight 828. Meanwhile, Ben struggles to accept the life Grace led in his absence, while Olive and Cal realize that being twins after five and a half years apart is harder than they thought.
When a mysterious message leads Saanvi to the flight attendant of 828, she enlists Ben's help in uncovering a secret about the plane. Meanwhile, Michaela begins to question the nature of the callings when one goes horribly awry, leaving Jared to suffer the consequences.
Stories unfold for those left behind in the aftermath of Flight 828's disappearance. Meanwhile in the present, Cal takes Ben on a mysterious adventure that awakens Ben to his son's perplexing abilities. Michaela tries to protect Jared from consequences at work, while keeping her romantic feelings at bay.
When Cal wakes with a life-threatening fever, Grace worries it's a side-effect of his experimental cancer treatment, but Michaela and Ben suspect Cal's condition may be related to a mysterious passenger from Flight 828. As Cal's situation worsens, Ben and Michaela attempt to track down the now-missing passenger.
With the detained passengers secretly moved and subjected to painful experimentation - and Cal's health directly linked to them - Ben takes advantage of an old friend to find out where the passengers were taken. Meanwhile, a mysterious new version of the calling pulls Michaela into a hug investigation that has deep personal ramifications for her.
Ben forms an unlikely partnership with Vance in a high-stakes race to locate the missing passengers of Flight 828. Meanwhile, Michaela helps a suicidal passenger who believes he is the Angel of Death, and Cal goes back to school, navigating both his unwanted celebrity and his former friends, who are all now 16 years old.
When Ben and Michaela put everything on the line to save the other missing passengers, the mission goes horribly awry and not everyone makes it out alive. The devastating result pushes Ben and Grace to a traumatic brink, while pulling Michaela and Jared dangerously close together.
Michaela's mystifying, next-level calling launches her on a mission that brings her relationship with Jared to a head. Determined to protect his family, Ben explores an alternate meaning to Michaela's calling that leads him to a new alliance and a powerful new adversary. Cal's struggle with Ben's absence from home forces the Stones into an agonizing confrontation that could alter the family's fabric forever.
Willing to follow any lead to keep his son safe from The Major, Ben heeds Cal's calling to help Captain Daly clear his name for what happened to Flight 828. The journey uncovers a seeming conspiracy that stems all the way back to the day the plane disappeared. Meanwhile, Michaela assists Autumn in her own journey of redemption - but has Autumn truly set out to redeem herself, or is she still working against the passengers?.
When Cal is discovered missing from his bedroom, Grace and Ben launch a desperate search which takes them to the remote mountains of upstate New York. A tantalizing trail of breadcrumbs leads them to a startling, game-changing discovery. Meanwhile, Michaela confronts the deceptive Autumn, and the shadowy "Major" finally makes an appearance.
Michaela uses her skills as a detective to find out more about Zeke, a hiker who disappeared for two years and may be one of them. Ben's family is impacted as public disdain for the passengers of Flight 828 rises.
When Saanvi goes missing, Ben suspects a fanatical group who have become obsessed with the passengers from Flight 828. Michaela must face the consequences of her reunion with Jared. Zeke returns to New York and has an ominous calling.
When Michaela meets the mysterious James Griffin during a police investigation, the passengers learn what happens when the callings fall in the wrong hands. Jared finds out about Zeke, setting him at odds with Michaela and her trust in the callings.
Michaela, Ben, Zeke and Saanvi all have the same calling. After another panic attack, Saanvi is finally ready to see a therapist, but it may not be what's best for her. An ominous new link appears between Griffin and the 828 passengers.