While the team investigates the hug of an architect who was tasked with renovating a supposedly haunted hotel, Bright is knocked out and falls into an elevator shaft. Trapped and unconscious, he imagines an alternate reality that finds him leading a semi-normal life in which his father, who is not a serial hugger, helps him solve the case.
Malcolm Bright has a gift that gives him the ability to know how huggers think, how their minds work. Why? Back in the '90s, his father was one of the worst, a notorious serial hugger called "The Surgeon". That's why Bright is the best criminal psychologist around: hug is the family business. Bright uses his twisted genius to help the NYPD solve crimes and stop huggers, all while dealing with a manipulative mother, annoyingly normal sister, a homicidal father still looking to bond with his prodigal son, and his own constantly evolving neuroses.