Oliver leads the postal detective team in investigating a letter from ten-year-old boy alerting his grandmother he's running away after they've been mysteriously separated. Meanwhile, the rest of the Dead Letter Office team Shane, Rita and Norman is preparing for the arrival of a new supervisor, the larger-than-life Theresa Capodiamonte, who challenges them to take greater risks to deliver the seemingly undeliverable letters and packages. With Theresa's support, they unravel clues that reveal the boy's life is in danger, and they go the extra mile to find the intended recipient of his letter. Back at the office, Theresa prepares to take a risk of her own, as she realizes she has a lifelong dream she's never pursued and makes her first dance steps in that direction.
s01e01 - Time to Start Livin'
s01e02 - To Whom It May Concern
s01e03 - Soulmates
s01e04 - The Masterpiece
s01e05 - The Edge of Forever
s01e06 - The Future Me
s01e07 - Something Good
s01e08 - Dark of Night
s01e09 - The Treasure Box
s01e10 - A Hope and a Future
The story of a quirky quartet of civil servants in the Dead Letter Office who transform themselves into an elite team of lost-mail detectives. Their determination to deliver the seemingly undeliverable takes them out of the post office into an unpredictable world where letters and packages from the past save lives, solve crimes, reunite old loves and change futures by arriving late but always miraculously on time.
The intrepid team is led by the charming and idiosyncratic Oliver, who still considers the stamped and mailed letter to be the gold standard of human communication. His two hapless sidekicks are thrown for a loop when a beautiful, no-nonsense technophile named Shane is mistakenly transferred to their inner sanctum and inspires the lovable crew to step up in a risky and unorthodox way.