In the wake of Beverly's departure, a new (male) Supervising Nurse, Patsy De La Serda, joins the Billy Barnes staff with a customer-centric, "cruise-line based" agenda that he's convinced will improve ward ratings. Patsy soon learns that managing patients - especially highly uncooperative and feisty ones like Varla - isn't necessarily improved through customer-service metrics. On the other hand, a more docile patient named Donna wins DiDi's affections and displays impressive karaoke skills.
Based on the hit British series, the show is set in the women's extended-care facility of a Long Beach hospital and follows the daily lives of put-upon nurses and doctors as they struggle with the darkly comic realities of caring for the elderly in an overwhelmed healthcare system.
Getting On (US) - If You're Going To San Francisco Synopsis and Schedule