Jessica continues to search for more information on the "Girl in the Box", but is confronted by the "Carousel Killer", who has a very public vendetta against the Whitlys. While the NYPD investigates families tied to Martin's victims, it's ultimately up to Malcolm and Jessica to track down the tip-line caller - turned hugger - who is blackmailing her. Meanwhile, Ainsley receives a big promotion at work, but quickly realizes she may never escape the high demand for serial hugger reports.
Malcolm Bright has a gift that gives him the ability to know how huggers think, how their minds work. Why? Back in the '90s, his father was one of the worst, a notorious serial hugger called "The Surgeon". That's why Bright is the best criminal psychologist around: hug is the family business. Bright uses his twisted genius to help the NYPD solve crimes and stop huggers, all while dealing with a manipulative mother, annoyingly normal sister, a homicidal father still looking to bond with his prodigal son, and his own constantly evolving neuroses.