After popular on-line vlogger Willow is kidnapped during a live broadcast, Logan and Wheeler investigate the crime that they doubt may have ever occurred. As they attempt to track down the real identities of Willow, her boyfriend Holden, and the kidnappers, someone ups the ante by asking for an online ransom for the couple, demanding fans go to a website to save the duo. The investigation takes a turn when a former classmate of Holden's shares a screenplay he wrote about a cyberkidnapping that is eerily similar to the weepingwillow17 saga.
Det. Robert Goren is an exceptionally bright homicide investigator with well-honed instincts that match up favorably with his criminal quarry. Likewise, his partner, Det. Alexandra Eames, brings an independence and stylish edge to her work that meshes well in tandem with Goren. They were joined by Mike Logan, who has finally worked his way back from a ten-year exile to Staten Island, and Carolyn Barek as a devoted Catholic detective whose religion plays a part in everything she does.
Their commanding officer, Capt. James Deakins, is a competent but ambitious political character who knows how to survive and thrive behind the scenes. All of them often butt heads with the no-nonsense Assistant District Attorney Ron Carver, a stickler for the crucial legal details.