Unaware of Diwali, the biggest and holiest holiday in India, Todd is caught off guard when his staffers automatically expect time off. After speaking with his U.S. supervisor Jerry, Todd must tell his employees they cannot leave to celebrate, making him unpopular among the workers. Meanwhile, Tonya tries to help Todd forget about his feelings for Asha.
"Outsourced" is a comedy where the Midwest meets the exotic East in a hilarious culture clash. The series centers on the all-American company Mid America Novelties that sells whoopee cushions, foam fingers and wallets made of bacon - and whose call center has suddenly been outsourced to India. Todd Dempsy is the new company's manager who learns that he's being transferred to India to run the operation.
Overwhelmed, Todd discovers that his new staff needs a crash course in all things American if they are to understand the U.S. product line and ramp up sales from halfway around the world. But as strange as America seems to his eclectic sales team, Todd soon realizes that figuring out India will be more than a full-time job.