Conrad and Cade work with a Medicare patient who sheds some light on the inner workings of the prescription fraud situation. Meanwhile, Leela works herself to the brink of exhaustion to avoid having a conversation with Devon and eventually makes mistakes on her cases. Then, the Raptor and Padma try to compromise on how to move forward and Kit and Bell make a big decision about their future.
Conrad Hawkins is one of Chastain Park Memorial Hospital's best doctors. Charming and arrogant, Conrad likes to take an unconventional approach whenever possible and believes it's his personal duty to shatter the romantic illusions of the first-year residents. Dr. Devon Pravesh is an innocent idealist who leans on his finely tuned moral compass, but with Conrad's help, he begins to realize that the practice of medicine is a business, like any other, with less-than-angelic patients and fallible doctors. Lives may be saved or lost, but expectations will always be shattered.